Frequently Asked Questions

How do I place an order?

You can order in three ways:

1. WhatsApp: Message us at +91 8010624960 with your product preferences
2. Phone Call: Call us directly at +91 8010624960
3. Through our website: Fill out the contact form with your order details

What are your business hours?

We accept orders throughout the day. Delivery times are typically 15 minutes to 2 hours depending on your location and peak demand. Contact us for exact availability.

Do you deliver outside Margao?

We primarily deliver within Margao and surrounding areas. For areas outside our usual delivery zone, please contact us at +91 8010624960 to check availability.

Can I customize my order?

Yes! You can request custom cuts, cleaning, and packing options. Just mention your preferences when ordering. We'll confirm availability and pricing.

What is your delivery time?

Standard delivery takes 15 minutes to 2 hours depending on your location and current demand. During peak hours, delivery may take longer. You'll receive an estimated time when you order.

Is there a delivery charge?

Delivery charges vary based on distance and location. We'll confirm the exact charge when you place your order.

What should I do if my order doesn't arrive?

If your order doesn't arrive within the estimated time, please contact us immediately at +91 8010624960. We'll track your delivery and resolve the issue promptly.

Can I schedule delivery for a specific time?

Yes, you can request a specific delivery window. Please mention your preferred time when ordering, and we'll do our best to accommodate it. Same-day advance orders are recommended for specific timings.

How fresh are your fish?

All our fish and seafood are sourced daily from local fishermen and suppliers. We guarantee maximum freshness with proper handling and cold-chain maintenance. Products are typically caught the same day or previous day.

What products do you offer?

We offer a variety of fresh seafood including:

• Salmon
• Tuna
• Crabs
• Prawns
• Squids
• And other seasonal catch

Contact us to check current availability and seasonal specials.

Are your fish cleaned and packed?

Yes! All our products come professionally cleaned and packaged. We also offer custom cutting and special packing upon request at no extra charge.

How should I store my fish after delivery?

Important: Refrigerate immediately upon delivery. Store at temperatures below 4°C. Fresh fish should ideally be used within 1-2 days. For longer storage, consider freezing in an airtight container.

What if I receive damaged or low-quality fish?

We guarantee quality products. If you receive anything below our standards, contact us within 1 hour of delivery with photos. We will replace or refund immediately.

Do you have any allergenic products?

All our seafood products contain allergens (shellfish/fish). If you have severe allergies, please purchase with caution and handle appropriately.

What are your prices?

Prices range from ₹350 to ₹900 per kilogram depending on the product type and market rates. Prices may vary seasonally. Contact us for current pricing on specific items.

Are prices negotiable for bulk orders?

Yes! For large orders (5+ kg), we may offer special pricing. Please contact us to discuss bulk discounts.

What payment methods do you accept?

We accept:

• Cash on Delivery (CoD)
• UPI/Digital Payments
• Bank Transfers
• Other payment methods by prior arrangement

Is there a minimum order value?

No strict minimum, but we recommend ordering at least 500g to 1kg for best results. For smaller orders, please contact us to confirm.

Do you offer subscription or bulk discounts?

Yes! For regular customers interested in weekly deliveries or bulk orders, we offer special pricing. Contact us at +91 8010624960 or info@fishkartgoa.in for details.

What areas do you serve?

We primarily serve Margao and surrounding areas in Goa. Our delivery zone includes residential and commercial locations within 5-10km radius. Contact us to confirm your area.

Can I return a product?

Perishable seafood cannot be returned once delivered. However, if you receive damaged or poor quality products within 1 hour, we'll replace or refund immediately.

Do you offer catering for events?

Yes! For events, parties, and special occasions, we can supply fresh seafood in bulk. Please contact us 2-3 days in advance to plan your catering needs.

How can I get in touch with you?

WhatsApp: +91 8010624960
Phone: +91 8010624960
Email: info@fishkartgoa.in

Do you have a loyalty program?

We value regular customers! For frequent orders, ask about our loyalty benefits. Regular customers get priority delivery and special pricing.

Can I provide feedback about your service?

Absolutely! We love feedback. Please fill out our contact form or message us directly. Your feedback helps us improve our service. Follow us on social media for updates.